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KMID : 0926620110160030019
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Korean Journal of Hospital Management
2011 Volume.16 No. 3 p.19 ~ p.40
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A Study on the Relationship between Servant Leadership and Job Satisfaction, Organizational Commitment and Organizational Citizenship Behavior: Focused on the Moderating Effect of Hospital Employees’ Belief in Public Service
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Rhee Jae-Hoon
Yang Yoon-Mo
Kim Choong-Hyun
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Abstract
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The purpose of this research is to study empirically the relationship between servant leadership and organizational effectiveness and more importantly the moderating effect of Hospital employees’ belief in public service on such relationship. The result showed that servant leadership positively affects three organizational effectiveness including job satisfaction, organizational commitment and OCB(organizational citizenship behavior). It was also found that Veterans Hospital employees’ belief in public service moderated the relationship between servant leadership and those three organizational effectiveness variables. In other words, those who have strong belief in public service showed higher job satisfaction, organizational commitment and OCB as well as higher service and responsibility mind. Finally, limitations of the study and suggestions for future studies are presented in the conclusion.
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KEYWORD
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Servant leadership, Veterans Hospital, Belief in Public service, Employees Behavior
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